Frequently Asked Questions
Everything you need to know about upgrading your home with Pelican Shops.
What are your standard shipping times for furniture items?
Most in-stock furniture and home decor items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the shipment.
Do you offer white-glove delivery and assembly?
Yes, we offer white-glove delivery for select oversized items. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials for an additional fee at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal. You can also view your order status by logging into your Pelican Shops account.
Are your products covered by a warranty?
All Pelican Shops products come with a standard 1-year manufacturer's warranty against defects in materials and workmanship. Extended protection plans are also available for purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.